|As a result of the MSA`s substantial additional investment this year, all licences are being turned around within the stated 15 working days and many competitors are receiving their licences much earlier.
“We have invested heavily this year to ensure that we are able to offer a first class service to our customers,” says Colin Hilton, MSA Chief Executive. “We have brought in more staff, both to handle the level of telephone enquiries and also to process the applications and we have upgraded the hardware we have in-house to enable capacity to be increased.
“There are less calls coming in to the department and that means that staff are not being taken away from their duties to answer queries and send urgent faxes, so everything is working much more efficiently.”
Another factor in the improved service has been the large increase in people making their renewal application online, the numbers for which have more than doubled since last year, as well as the increased use of the online tracking facility set up last year.
But while many people are now receiving their licences much more quickly, the MSA is advising that competitors should continue to make their applications in good time.
“As long as applications are correctly filled in and all the required details and paperwork enclosed, we are getting licences to people well within the regulation 15 working days,” says Steve Redhead, MSA Licensing Manager. “But this should not encourage people to leave their application late – we would ask people to get their forms in as soon as possible.
“We would also recommend that wherever possible people use the website to renew their licence. It`s a far more straightforward process and is the fastest way to get your licence. Unfortunately not all licence types are suitable for online submission, but we will continue to investigate ways to enable more to be processed online in the future.”
Release MSA08-004: 11 January 2008
No regulatory value: for information purposes only